Your personal information

LYTESS privacy principles

Your requests for changes to your personal data

As a user of LYTESS services, you can modify your personal data from your customer account.
If you wish to delete your customer account, you can also perform this action (please note that this action is irreversible, you will lose access to your order history, your loyalty points, your codes DISCOUNT... But it will be possible to create a new customer account) from your customer account.
It is possible to export your personal data from your customer account.
For any other request to access, obtain, rectify or delete your personal data, please contact our data protection department.

Introduction

This page describes the principles with which LYTESS collects various types of data about its clients. The elements described on this page are explained in detail in the LYTESS data protection principles.

This page also details the commitments concerning LYTESS' data security and protection policy in order to respect, as much as possible, your privacy.

Definitions

In order to avoid an imprecise interpretation here are some elements of understanding of the terms used:

Personal data: any information relating to an identified or identifiable natural person is deemed to be "an identifiable natural person" a natural person who can be identified, directly or indirectly.
Processing: any operation or set of operations carried out or not by means of automated processes and applied to personal data or sets of data (collection, recording, transmission, storage, retention, retrieval, consultation, use, interconnection, segmentation, etc.).

Person in charge of the treatment

Any processing of personal information communicated to LYTESS is carried out under the responsibility of the company , LYTESS,52 route nationale 10-37250 Veigné-SIRET 918 510 371 00027

How do we collect information about you?

The collection of your personal data (such as name and contact information) is most often based on your customer relationship or other relevant relationship with us. For example, we collect data when you perform actions on our services, register as a user of our site, use LYTESS services or provide other information to us.

When you use LYTESS network and communication services, e.g. by making a call or creating your customer account or sending an e-mail, identifying data is stored in our systems for the use of the services.

When you visit LYTESS websites or load pages, you leave us various types of anonymous browsing data, such as your IP address and your browsing history. The operation of the services is based on the use of cookies.

We may collect data based on your consent.

We record customer service calls so we can verify the actual discussion, if necessary.

We also collect data from our potential customers when they participate in contests, sweepstakes or customer events.

What data do we collect?

This data includes your full name, address, phone number, email address, date of birth, direct marketing information and consent, company contact information, company name, information provided by you, customer classification information, order, spedizione, agreement and billing We store what can be connected to you.

The data created and collected during the communication includes information about the communicating parties, the time of the connection, routing information, the data transfer protocol, the format of the connection and location information.

When you surf the Internet, "measurement data" is collected with the help of cookies. This data cannot be associated with a person.

The customer information we collect helps us personalize and continually improve your shopping experience on LYTESS services. We use this information to process orders, deliver products and services, process payments and communicate with you about your orders, products, services and promotional offers, maintain and update our records and thus your accounts with us, provide you with content such as wish lists and customer reviews and recommend products and services that may be of interest to you. We also use this information to improve our stores and websites, prevent or detect fraud or abuse of our site

Internet and allow third parties to perform technical, logistical or other functions on our behalf.

List of the types of information we collect:

Information you provide to us

We collect and store any information you provide to us through our website or other means. You may choose not to provide us with certain information, but this may limit the use of our services.

We use the information you provide to us to, among other things, respond to your requests, personalize your future purchases, improve our services and communicate with you.

Information collected automatically

Whenever you contact us, we receive and store certain types of information. Like many other websites, we use "cookies" and obtain certain types of information when your browser accesses the LYTESS website or advertisements and other content displayed on other websites

Internet by LYTESS or on its behalf.

E-mail information

To maximize the usefulness and interest of our e-mails, if your computer allows it, we frequently receive a confirmation of the e-mails sent by LYTESS that you have opened. If you do not wish to receive e-mails from us, simply notify us in your account.

How do we manage your information?

Please note that the staff of LYTESS and its subsidiaries and their subcontractors act under an obligation of secrecy when processing data about you.

We maintain the confidentiality of your data and ensure that it is only used for predefined purposes. Your data is processed in order to produce and deliver the agreed communication and other services, to develop the services, to invoice, to provide you with the best and most complete service possible, and to inform you about our services.

We also use your data for customer communication, such as sending information about our services and for direct marketing purposes.

We also use the data for customer profiling using billing, usage amounts, length of customer relationship and external classifications. We use both summary usage data and person-specific data to create target groups for marketing.

We process the data of our potential customers for direct marketing purposes. We strive to ensure that customer data is up-to-date and correct. We delete obsolete and unnecessary data where possible. We protect all data about you through personal, task-based access rights and prevent third-party access to the data.

Where do we send your data?

We will only submit your data to the extent permitted by applicable law and as indicated in the file description to authorities and other telecommunications companies.

When we use subcontractors, we will sign a security agreement with them that also covers the use of your data. We are also responsible for such handling on your behalf.

LYTESS data protection principles

The purpose of this Privacy Policy is to describe the principles and practices we follow at LYTESS to ensure the privacy, confidentiality of communication and legal protection of our clients.

LYTESS regularly updates this policy as operations or services change or develop. For this reason, we encourage you to regularly review the latest statement.

Important core values for LYTESS include confidentiality of client data and communication, and protection of client privacy in all company operations. When handling our clients' personal data, we follow French legislation, orders and instructions from authorities and good data processing practices.

LYTESS implements a high level of data protection. Personal and identification data as well as location-related data are collected only for specific predefined and legal purposes and are not processed in a way incompatible with these purposes.

We protect the security of your personal information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you enter before it is sent to us.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of customer personal information. Our security procedures may require us to ask you for proof of your identity before we can release your personal information to you.

We constantly train our staff on the principles of data processing and monitor the use of data by appropriate means.

General principles of customer data management

The processing of personal data must always be justified for the operations of LYTESS defined purpose of collection, handling and

submission of personal data in the following section.

LYTESS processes only the customer data necessary for its operations, as defined in the purpose of use indicated in the file description for the customer register. We endeavor not to process incorrect, incomplete or obsolete data. Processing of customer data is generally based on a relevant relationship, information received when using or registering for a service or your consent. We may also process your data for other purposes, for example at your request or where required by law. Your information may be processed within LYTESS. We encourage our clients to regularly update their contact information. Please note that as a LYTESS customer, you have the right to check which data about you has been stored in our information systems, or that there is no data about you in our file. You may also refuse the use of your data in accordance with the relevant legislation. Inspection may be carried out once a year without charge. The request for data inspection must be made with a document signed between LYTESS and you.

Collection, storage, retrieval and processing of personal data

Contact form

Data collected: email and message
Objective: Customer relationship management
Data retention: Database storage
Shelf life : 3 years
Access to data: LYTESS customer service
Is the data stored or processed outside the EU: No

Customer account creation

Data collected: name, surname, address, phone number, email address, date of birth, direct marketing information and consent, company contact information, company name, information provided by you, customer classification information, order, spedizione, agreement and billing We store what can be connected to you.

Objective: Order / Order tracking / Address / Returns / Credit notes / Loyalty management

Data retention: Database storage
Retention period: Customer lifetime / Customers inactive for 3 years are deleted

Access to data: Logistics (partially, only data related to the processing and shipping of your order) / Marketing department / Customer service

Is the data stored or processed outside the EU: No

Newsletter optin form

Data collected : email
Objective: Marketing emails
Data retention: Optinin database
Retention period: Customer opt-in period except for refusal by the customer
Access to data: The marketing department
Is the data stored or processed outside the EU: No

In accordance with the law "informatique et libertés", you can exercise your right of access to your data and have them rectified via the contact button available at the top of this page

Klaviyo

Provider information: https://www.klaviyo.com/fr/about
Provider location : United States
Objective: Marketing emails
Is the data stored or processed outside the EU: No

Facebook

Provider information: https://www.facebook.com/
Provider Location: United States
Purpose: Login to your customer account on the site via your account

Facebook

Is the data stored or processed outside the EU: Yes
RGPD Charter of the provider: https://www.facebook.com/

Verified opinions

Provider information: https://www.avis-verifies.com/
Provider location : France
Objective: Marketing emails
Is the data stored or processed outside the EU: No
RGPD Charter of the provider: https://www.avis-verifies.com/index.php?page=mod_afnor

Sending and sharing data

LYTESS may submit your data to third parties only in accordance with applicable law. We submit information on request to authorities, e.g. police and security authorities, as well as other authorities for the reasons specified by the legislation.
Customer information is an important part of our business and we are not in the business of selling it. We share such information only as described above and for the purposes described in this Privacy Policy with
LYTESS controls and which are either subject to this Privacy Policy or have rules at least as protective as those described in this Privacy Policy.
In addition, we may submit your data to subcontractors, in which case we will ensure that the confidentiality of the data is maintained, and we will also be responsible for data management in this case. If we process your data outside of the EU region, we will protect your data by ensuring that the subcontractor guarantees appropriate data processing.

Processing of identification and location data related to to electronic communication

LYTESS treats all data and messages created during communication as confidential. Our staff is bound by an obligation of secrecy and a prohibition to use confidential messages or other confidential information. When communication takes place over a network, it always leaves a trace. These network traces are called identification data if they can be connected to a person. Network traces are created, for example, when making phone calls, sending e-mails and SMS and surfing the Internet, and may contain information about the callers, the connection route or routing, the data transfer protocol used, the event and the terminals used or their location.
LYTESS manages the identification and location information of the communication in accordance with the law in force for the purposes, for example, of the implementation and use of the services, billing and technical development. consent, marketing. The data may also be used for billing other service providers to the extent necessary.
LYTESS may also handle identification data in case of misuse, data security breach and fault repair.
In all of the above situations, we only process identification and location data to the extent necessary to accomplish a certain specific task.

Use of Location Data
An actual location method where another person can track the location of another person requires the consent of the person to be located. The customer may not be located at all if he or she declines location-based services.
If we submit location information to location-based service providers, we ensure by appropriate means that there is consent from the person to be located.

Persons authorized to handle identification and location data
Only specific persons at LYTESS whose work requires access to identification and location data may process such data.
In practice, authorization is only granted to persons performing tasks related to billing, maintenance or development of communication networks or services, abuse prevention and investigation, customer service and marketing. Persons entitled to handle the data may only handle it to the extent required to perform individual tasks.
Duration of processing of identification and location data and storage of data
We process identification and location data for as long as necessary for the purposes of billing, technical development, troubleshooting, marketing, investigation of misuse or data security. However, handling takes place only to the extent
required by the actions and without unduly compromising the confidentiality of a message and the protection of privacy.
We store the required billing data for at least one year from the due date of the invoice and for a period not exceeding three years from the due date of the invoice, unless it is necessary to keep the data for a longer period. related to
the collection of the invoice. Otherwise, the data is stored to the extent permitted and required by the relevant legislation.

Websites, tracking visits
We also collect data about visits to websites. This data includes the IP address and corresponding DNS name, the organization that registered the IP address, the name and address of the page visited, the time the page was loaded, and the browser type.
Please note that the IP address is a required identification for the operation of the Internet, used to direct messages transmitted over the Internet to the appropriate locations. Generally, the IP address is not connected to the person using the computer, but it can be connected to
the organization that registered the IP address. The IP address connection can be established at the request of the authorities.

Cookies
As a LYTESS customer, you can visit our websites anonymously.
However, like most websites, we use cookie technology.
When you view our web site, the cookie sets a random number for the browser that does not indicate your identity. Cookies help LYTESS to determine which sections of its websites are the most popular, where visitors go and how long they stay. The data is used to implement and develop services and target advertisements on the websites.
You can prevent the cookie from being stored by changing your browser settings. In some cases, prevention may slow down or make it impossible to navigate the pages or site.

Data Security
We ensure the security of data on our services by using methods commensurate with the severity and sophistication of the threats and the cost.
LYTESS takes care to take actions to prevent data security breaches or to eliminate disruptions that affect data security. In addition, we use all means to ensure that the confidentiality of messages or the protection of privacy
is not unduly compromised when performing the above actions.
We provide information about our services' data security-related actions and other data security issues through appropriate channels, such as our website or customer newsletters.
In order to prevent data security breaches and eliminate disruptions to data security, we may, among other things, prevent the receipt of e-mail messages, remove viruses and other malicious software from messages and take other comparable technical measures. necessary measures to the extent permitted and required by the relevant legislation. We use physical, administrative and technical protection measures to keep messages and identification data transmitted over the communication network secret. These actions reduce the risk of your data being disclosed to third parties and prevent misuse or other unauthorized access. Some of our services also use standardized encryption methods.
Please note that as a user of LYTESS services, you must also use the most appropriate methods to ensure your own data security. We encourage you to store and use our services and your terminals carefully and control their use, for example by using secure codes and unique passwords, and to use sufficient antivirus and firewall services and keep them and the operating system updated.

Customer communication and direct marketing
LYTESS sends customer messages about its products and services to its customers via the consent available in the customer account.
LYTESS also sends direct marketing messages in electronic format. You have the right to forbid LYTESS to send direct marketing messages. You can prohibit marketing by following the instructions included in the direct marketing message or via
your customer account available on our website.